Returns, Exchanges & Cancellations
Every creation at Roye Vastraa is a mastercrafted heirloom. Here is our transparent return, exchange, and cancellation policy.
Due to the high-value nature of pure handloom silks and temple jewellery, an uncut, continuous 360-degree unboxing video is strictly mandatory to process claims for transit damage, broken jewellery, or missing pieces. The video must clearly show the tamper-evident courier seal being opened and the items being inspected in natural light without any cuts or editing.
1. Handloom Pure Silk Sarees: 48-Hour Return Window
We want you to adore your drape. If a pure silk saree does not meet your expectations:
- You may request a return or exchange within 48 hours of delivery by contacting our Madurai Concierge via WhatsApp (+91 93459 10000) or email (royevastraa@gmail.com).
- The saree must remain in pristine, unworn condition with the original Silk Mark certification tag, security ribbon, and protective cloth packaging intact.
- Sarees showing perfume scents, drape creases, pin marks, or altered tassels cannot be returned.
2. Non-Returnable Items (Hygiene & Bespoke Orders)
To maintain the highest hygiene standards and protect our artisans, the following categories are strictly non-returnable and non-refundable:
Earrings, studs, jhumkas, and nose pins are non-returnable due to health and skin hygiene mandates.
Sarees customized with pre-pleating, custom fall/pico hems, or blouses stitched to specific body measurements.
3. 6-Month Micro-Polish Warranty (Temple Jewellery)
All eligible 24KT Gold Finish Look temple jewellery pieces include our complimentary 6-Month Micro-Polish Warranty. If your jewellery experiences natural tarnishing within 180 days of purchase under normal usage conditions, we will re-polish your piece at our Madurai atelier free of charge (courier transit charges apply).
4. Order Cancellations
You may cancel an order within 4 hours of placement or before dispatch (whichever is earlier) for a 100% refund. Once an AWB consignment number has been generated with BlueDart or Shiprocket, the order cannot be cancelled in transit.
5. Refund Timeline & Processing
Once your return arrives at our Madurai Flagship Atelier (402, Opp. Sundaram Park, K.K. Nagar), our quality appraisal team inspects the fabric and tags within 24 hours. Once a refund is approved, the payment gateway processes it immediately; the credit typically reflects in the customer’s account within 3–7 working days depending on the payment method and bank.