Order Cancellation & Modification Policy
Clear, customer-first terms on how cancellations and address changes are handled before dispatch.
1. Four-Hour Pre-Dispatch Cancellation Window
Full 100% Refund GuaranteedYou may cancel any standard catalog order within 4 hours of placement or before our packaging team generates your Shiprocket Insured Air Consignment AWB.
Visit your order confirmation or WhatsApp our Madurai Concierge at +91 93459 10000 with your Order ID. 100% of your paid amount will be refunded back to your original payment method.
2. After Handover to Shiprocket Express Air Logistics
Once a parcel has received an allocated AWB number and been handed over to BlueDart or Delhivery express couriers, cancellation is no longer possible in transit. In such cases, patrons may:
- Accept the parcel upon arrival and request an exchange under our 48-hour Fair Return Policy with uncut security ribbons.
- For Cash on Delivery (COD) orders, refusal at doorstep after confirmation disrupts our weaver allocation and will result in future COD privilege suspension.
3. Non-Cancellable Customizations
The following customized requests cannot be cancelled once atelier craftsmen have begun execution:
Once handloom sarees have undergone edge falls stitching at our showroom.
If the running pure silk blouse fabric has been custom cut or bespoke stitched.
Once a refund is approved, the payment gateway processes it immediately; the credit typically reflects in the customer’s account within 3–7 working days depending on the payment method and bank.